Barlows of Hermitage
Tel: 01635 200253/01993 881206

Frequently Asked Questions

Here are some of our more common questions. Please click on each question to view the answer.

Questions:

How are the posts treated and how long will they last?

Barlows use selected redwoods for their posts. The posts are then air dried to an average moisture content of less than 28%. The posts are then pressure treated to class UC4.

UC4 is the class of treatment Barlows treat there square sawn posts and a selection of their round rustic posts. See links www.protimsolignum.com/osmose/naturewood.htm

Where are goods unloaded?

We only offload to where the Hi-ab can "safely" reach.

Do I need to be there to accept delivery?

With clear instructions we can deliver to your address without the need for you to be there.

How much does delivery cost?

Delivery costs are based on order value and will be added to your quotation.

How do you deliver?

We have an 18T lorry complete with Hi-ab for easy offload.

Can I specify a delivery time?

We will try to accommodate you as best we can and should be able to indicate an AM or PM delivery slot.

Where do you deliver to?

We can cover Oxfordshire, Berkshire, east Gloucestershire north Hampshire, West Buckinghamshire, east Wiltshire. But we also use outside hauliers for longer distances on large orders.

Can I collect?

Yes you can collect and with a little notice we will endeavour to get your order together reducing your wait when you arrive.

What timber do you use?

All our timber is pressure treated to give the best possible life, we use redwood for all our posts and can offer a FIFTEEN year warranty.

Can you cut to size?

Most sizes of timber can be resawn to dimension and would be priced accordingly.

What if I cut the timber myself?

When cutting treated timber, it is recommended that any cut ends be treated, to prevent water ingress and re-seal the exposed fresh timber, we recommend "Ensele".

Do you make gates to order?

We are able to make gates to suit your dimensions.

What sort of maintenance will my fence/decks/gates need?

None for longevity but the colour will naturally fade to a silver grey. You can apply a coloured treatment at any time.

Do you have everything on your website in stock?

We have extensive stock of our core products in our two depots but if we haven't got it we will get it!

Can you work out what we need?

Yes, bring in a drawing or plan of what you propose and we will help you work out what you need.

Can you install?

No, but we have an extensive trade customer base who are familiar with our products, we can supply you with their details.

What are your payment terms?

We ask for payment with order, this can be by card or cash. Trade accounts are available, please ask for a form.

Do you offer discounts?

Quoted prices are based on quantity and discounts are applied to larger orders.

What are your opening hours?

We are open Monday - Friday  8.00am - 5.00pm and on Saturday 9.00am - 12 noon.

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